FREQUENTLY ASKED QUESTIONS
Prakaash Eyewear’s 30 day returns and exchange policy gives you an option to return or exchange items purchased on Prakaash Eyewear for any manufacturing defect within 30 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. Only self-ship return is allowed.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. sunglasses must be packed in the original sunglass case).
Under Exchange Policy, only size or color exchanges are allowed. Items can be exchanged for a different size and different color. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
You can return products purchased from Prakaash Eyewear within 30 days of receiving the product, except for our non-returnable products
with a Subject Line 'Return Request'. Please make a note in the email of the Order No. & Order Date against which the products are returned.
Please self-ship the product to our Returns desk. Please pack the product and ensure product is unused and all the tags are intact. Also, please mention Order No on a piece of paper and place it in the packet. Kindly address the package to the below address: PRAKAASH EYEWEAR PVT. LTD., Gala No. 10, Sakina Industrial Estate, Block No. 5, Ambe Mata Road, Bhayandar West, Mumbai – 401101, Maharashtra, INDIA.
We will send you a confirmation email or Call you as soon as we receive the shipment at our warehouse.
You can self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Order Date for each item included in the package.
You can send the returns to the following address: Prakaash Eyewear Pvt. Ltd., Gala No. 10, Sakina Industrial Estate, Block No. 5, Ambe Mata Road, Bhayandar West, Mumbai – 401101, Maharashtra, INDIA.
This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.
You can contact the Customer Care by telephoning on +91 (22) 28192943 [OR] by sending a email to firstname.lastname@example.org [OR] by sending a whatsapp on +91 97693 64624 [OR] by clicking on Feedback/Support in the Main Menu of the App